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Archived: Advantage Healthcare - Colchester

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Inspection report

Date of Inspection: 13 January 2014
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 PDF | 75.29 KB

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 January 2014, talked with carers and / or family members and talked with staff. We reviewed information given to us by the provider.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

People who used the service told us that they and their relatives had been involved in making decisions about the care and treatment they received. People told us that the staff would make changes to the way they carried out their duties if they asked them to do so. One person said, “I was involved with developing the care plan on behalf of [my relative] and was asked my consent to care and treatment at each step of the way.” They also said that, "We always deal with the same people so it is really easy to communicate of any changes are needed."

People who used the service were given appropriate information and support regarding their care or treatment. We looked at the files for four people who used the service. We found that they contained assessments and care plans which described the care needed in each case. People with whom we spoke confirmed that copies of these documents had been provided and were kept in their homes.

Each care file we looked at contained consent forms confirming the person who used the service had understood their care plan and knew where it was kept in their home. We saw that most consent forms had been signed by a member of staff but not always by the person who used the service. We noted that this had also been identified by a recently recruited Quality and Development manager who told us how they were addressing this issue.