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Archived: Advantage Healthcare - Colchester

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Inspection report

Date of Inspection: 13 January 2014
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 PDF | 75.29 KB

Overview

Inspection carried out on 13 January 2014

During a routine inspection

People expressed their views and were involved in making decisions about their care. People who used the service told us that they and their relatives had been involved in making decisions about the service they received.

We spoke with several people who used the service and they told us that the staff took good care of them. One relative told us, "On the whole we are really satisfied, I feel safe when they are there. Everything is running smoothly and [my relative] is happy which is the main thing."

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw performance feedback forms which had been completed by people who used the service. These provided feedback on how well the nursing and care staff understood people’s needs, provided the services they wanted and listened to their concerns.

There was a system in place to ensure that people had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.