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Archived: Advantage Healthcare - Colchester

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 82.04 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke to staff members and looked at the training and support available to them. We saw a system in place that illustrated that staff training was monitored effectively, up to date and well managed. We were shown how the system identified when further training or training was required for all staff members. This enabled the required training to be booked and planned for.

All the staff spoken with confirmed that they had received training in core subject areas such as safeguarding, moving and handling, medication administration, health and safety and emergency first aid and that this was routinely updated within the required timescales.

We looked at staff training records and saw that induction training for new staff was thorough, service specific and included Skills for Care standards and assessment of competence.

The service had a supervised training and task delegation process in place for care staff in nurse led areas. This meant that staff were trained and had the skills and assessed competent in complex and specialised areas of care. Records showed that a lead nurse provided staff with ongoing supervision and continued assessment of competencies. The two relatives we spoke with told us that staff were very skilled and competent. One relative told us that staff went through 'a rigorous training programme' before they commenced working with their relative and 'staff were always very professional.'

One staff member told us that the manager was very pro active in meeting any training requests and always arranged the training required for specific care packages.

Staff were well supported in their role through one to one meetings and peer group meetings. Records showed that all elements of their work were discussed such as policies and procedures, training and development, the needs of people using the service, safety and support of staff. Staff spoken with felt very supported, one staff member told us that staff were supported well during difficult and emotive situations when caring for people and events were reviewed to see if anything could have been managed better.