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Archived: Advantage Healthcare - Colchester

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 82.04 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with two people who used the service and relatives of two people who used the service. They all said that they felt fully involved in their care and that they were listened to. They told us staff were very caring and treated them with dignity and respect. It was clear from looking at the care and support records for the people who used the service that they and/or their family members were involved in the planning and reviewing of their care and support.

The care and support plans we looked at showed that people’s abilities, strengths and diverse needs were identified and planned for. They provided relevant information for staff in relation to people's preferences and choices in how they would like their care and support to be given. They also included a procedure agreed for staff entering and leaving their home. The National Vocation Qualification (NVQ) assessor we spoke with told us that when she had gone out to people’s homes to assess staff competence people’s permission had always been sought first.

To uphold and maintain people’s dignity and independence the care and support plans explained when prompts or more active support was required to meet their needs. The NVQ assessor told us that they had always observed staff to promote people’s independence and treat them with respect.

Where required, people we spoke with told us that they were supported in retaining and developing their independence and community involvement. The support plans showed us that people were supported in accessing a range of activities of their choice within the community.

We saw that the service provided prospective people using the service with staff profiles. The profiles were used to help match staff members to the needs and choice of the person using the service. They provided details of qualifications, experience, skills and training and confirmed that relevant checks had been carried out. This is good practice.

People's views and experiences were taken into account in the way the service was provided. We noted that people using the service had completed satisfaction surveys to gather their views about their support workers. These were produced in formats appropriate to people’s individual needs. One person stated ‘I really get on with [their support worker] very well, like a house on fire. [The support worker] is understanding and I like [the support worker]. This person was supported to go on a long trip to see things that were of particular interest to them.