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Autism Together - 86 Allport Road Good

All reports

Inspection report

Date of Inspection: 30 July 2014
Date of Publication: 9 September 2014
Inspection Report published 09 September 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 July 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

At Allport Road we saw that regular environment audits took place on specified days. Staff also were checking that equipment was available to manage emergencies for example, fire blankets, first aid kits and fire-fighting equipment.

We saw a range of audits and quality checks at Oak House for their services.

We saw that WAS obtained the views of people using the service, relatives, and others involved with peoples care annually. Results collected from the most recent survey was satisfactory or better than satisfactory.

WAS had a quality audit rota and required a process which included audit, action, completion and evidence of outcome.

Locality managers had to check on locations throughout the year. This was scheduled so that one location per week had a check. This meant that each location was visited by several managers, over the year. We spoke with the manager who told us that the audits had identified areas for refurbishment and these had been planned.

The home had a complaints policy. There have been no complaints in the last year. We spoke with one person living in the home who told us that if they were unhappy they would speak to staff. We saw that a complaints document had been developed using symbols for those people who need it in that format.