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The Green Requires improvement

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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF


Inspection carried out on 1 February 2013

During a routine inspection

On the day of our visit we spoke with three members of staff and the registered manager. All the people living at The Green were at community vocational services when we visited so we went back a few days later to see them at home and receive their views. We also spoke to a social worker of one of the people.

We saw that there were picture boards around all the flats to enable communication. Pictures were also detailed in British Sign Language (BSL) and staff told us they had been trained in BSL to help them to communicate more effectively. People were encouraged to interact with staff. They were included in the planning of their care and regular reviews of their care needs were carried out.

We looked at the care records of four people and found that they provided clear guidance on the assessment, care and support planning for each person in the house. The staff we spoke with were clear about peoples' care needs and we found that the records reflected what we had been told and that information was up to date.

We also spoke to the parents of two people living at The Green. They told us that they were very happy with the care that their relatives were receiving. They said that they were included in the care planning and review process and had never felt the need to make a complaint. They told us that they received questionnaires regularly and that there was a "good triangle of communication".