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Inspection report

Date of Inspection: 17 July 2014
Date of Publication: 19 August 2014
Inspection Report published 19 August 2014 PDF | 80.25 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 July 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

They had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reasons for our judgement

We had been shown a summary of surveys by Wirral Autistic Society in our visit to the WAS headquarters in Oak House in June 2014 . This contained general views about the service. The views of the people who used the service, relatives, as well as others involved in peoples care, had been sought annually. The majority view was that it was satisfactory or better than satisfactory.

The provider had completed weekly checks of such things as fire safety, water temperatures. Various other monthly and annual checks were available and these covered such areas as health and safety checks, buildings and maintenance audits.

Action plans had been formulated as a result of these checks and audits and noted when actions identified had been completed. This showed there was evidence that learning from incidents / investigations took place and that appropriate changes were implemented.

This meant that the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

The home had a complaints policy. There had been no complaints in the last year. We saw that people had been advised about the policy and how to complain.