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Inspection report

Date of Inspection: 17 July 2014
Date of Publication: 19 August 2014
Inspection Report published 19 August 2014 PDF | 80.25 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 July 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The staff files we saw contained training and appraisal records. ‘The Skills for Care Common Induction Standards’ were used for induction training. This is considered to be an industry standard. Certificates of induction and other training were available in the files. Each staff member was given a staff handbook which had a condensed version of the WAS policies. All staff had access to a computer at work and there were many courses available to them via e-learning. WAS had its own training department and face to face training was also available for some courses. Specialist training was available and staff were able to progress by taking courses to enable them to apply for more senior positions if they chose to.

All recently recruited staff were inducted according to the provider's policy. This ensured that all staff were given the core training in order to equip them to perform their role. We saw that subjects such as personalised communication, autism in practice and sensory issues had all been included in the three month induction period. On-going training continued throughout the staff member’s career. Staff were encouraged to further their career by taking other training and educational opportunities.

The manager showed us a list of all the training planned for staff, with dates and who was due to attend. The provider had a list of their mandatory training which had to be updated regularly, including safeguarding, health and safety and the mental capacity act.

A staff member we spoke with told us, “I have been fortunate to keep up with my personal development”. They went on to say, "I would like further training in mental health and Autism Spectrum conations”. Another staff member said, “The training here is excellent, in every aspect of the job”.

We saw that staff communicated with and supported people with knowledge, understanding and professionalism, whilst maintaining a friendly and approachable manner. Records showed that staff were supervised at least two monthly and received appraisals annually.

This meant that staff had the relevant qualifications, knowledge and skills to carry out their role.