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Inspection report

Date of Inspection: 17 July 2014
Date of Publication: 19 August 2014
Inspection Report published 19 August 2014 PDF | 80.25 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 July 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The home had a safeguarding policy and also had a copy of the local authority's policy. The staff told us they knew the process for reporting any safeguarding issues. They knew they should report these to the local authority's safeguarding team and to the Care Quality Commission (CQC). They also knew they may need to report allegations or incidents to the Police.

The provider advised that their own policy was to be read in conjunction with some of their other policies. These were complaints, whistleblowing, recruitment, staff supervision and managing service user finances. Posters with telephone numbers of key contacts and information was available in the communal areas and in the provider's office. The registered manager also told us that staff had training in the Wirral Autistic Society's adult's protection policy as well as their child protection policy. Training in both is common in organisations that support people with learning disabilities and autism.

The policy contained the key telephone numbers and a flow chart of the safeguarding procedure. There was information called, 'How to Complain' in an easy read format on the kitchen noticeboard and the provider told us that this included concerns about abuse and information about how to report it.

All staff received training in safeguarding at least every two years, starting with it being part of their induction training. The updates were completed on line, using Wirral Council's or Edge Hill University's training for safeguarding adults.

This meant that people who used the service were protected from abuse or the risk of abuse. Their human rights were respected and upheld. The people who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider may wish to note that some staff members were unclear about the route for reporting a safeguarding incident.