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Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 22 November 2012
Inspection Report published 22 November 2012 PDF | 79.37 KB

Overview

Inspection carried out on 24 October 2012

During a routine inspection

During our visit we spoke with three people who lived at the home, three staff members and one visiting social worker.

The people we spoke with told us they enjoyed living at Amherst Court. One person said �I like it here� I would miss my friends and the staff if I left. The staff are kind.� Another person said �I�ve had to go into hospital before. I�m very happy to be back now. The girls assist me, and between us we get there.�

The staff we spoke with were knowledgeable about people�s needs and what support they required.

We saw the service ensured that staff were able to deliver care and treatment safely due to the training and audits in place. The service had assurance systems in place to monitor the quality of the service provided and to gain the views of the people who lived there.