7 August 2012
During a routine inspection
Visitors are satisfied with the care and support their relatives are receiving at the home.
We saw people being supported by staff to meet their needs. We saw staff spending time listening to people and talking to them in a warm, good humoured way. We saw certain staff fail to communicate respectfully to people. We saw a staff member putting aprons over service users heads before the lunchtime meal to protect their clothing. This was done without any interaction from the staff member with the service user.
We found that care plans explain in sufficient detail what peoples needs are. Care plans show what staff must do so that people get the care they require.
We found that there are enough staff employed to support and care for people properly so that their needs are met.
We found that people who use the service are supported to make their views known about the quality of service and care they get.