You are here

All reports

Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 22 October 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People using the service experienced safe, appropriate care and support to meet their identified needs.

Reasons for our judgement

The home had in place person centred planning and approaches which reflected the individual needs of the people they support. These included all aspects of their health, personal and social care needs. We saw written confirmation that people had been involved in the development of their relatives plans. The care plans had also taken into account the person’s immediate and long term requirements. We saw the daily support they were receiving had been documented. Visits by healthcare and social care professionals had been recorded confirming good communication protocols were in place. These confirmed people were receiving continuity with their care and treatment.

We spoke with a number of people visiting the home. They told us they had no concerns about the care their relatives were receiving. They said the staff were kind, friendly and supportive towards them.

During our inspection we observed staff interactions with the people in their care. This helped us assess and understand whether people using the service were receiving good quality care that meets their individual needs. We saw examples of good practice with staff being responsive and attentive. These confirmed people who required support with their personal care were being treated with respect and dignity.

We observed the routines within the home which were being arranged around people’s individual and collective needs. We saw that people were provided with the choice of spending time on their own or in the lounge areas and the staff were respecting their privacy.

The people we spoke with told us they were happy with the care and support being provided. They said their relatives were being well looked after and their welfare and wellbeing was being promoted.

During our inspection we contacted Blackpool’s contracts monitoring team. They told us they hadn't identified any concerns with the service during their recent visits.