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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 22 October 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People using this service were able to express their views and were involved in decision making about their care.

Reasons for our judgement

We looked at the assessment procedures the home had in place. We found they had recorded information to ensure the people they support were receiving the appropriate level of care. We saw risk assessments had been completed for each person. These identified potential risk of accidents and harm to the staff and the people they support. Instructions were in place advising how identified risks should be managed. We noted these were being regularly reviewed to ensure the information was up to date and relevant.

The care plans we saw had been produced to reflect the individual needs of each person. These included all aspects of their health, personal and social care needs. The care plans had documented how people or their families had been involved in their assessment. We saw evidence that people were being consulted about the care being provided and changes were only being made with their agreement.

We spoke with people visiting the home during our inspection. They informed us they had been allowed unrestricted access to the home before their relative moved in. They told us this had helped to reassure them that their relative would be in safe hands and well cared for.

During our inspection we observed people supporting the staff with the care of their relative. They told us they were able to express their views about the care being provided and felt listened to and supported.