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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 78.36 KB

Overview

Inspection carried out on 22 October 2012

During a routine inspection

During our inspection we spoke with some people and observed staff delivering personal care support. We saw people were treated with respect and dignity. We were told the staff team provided sensitive and flexible personal care support and they felt well cared for. The people we spoke with said they had no concerns about their relatives care.

We saw sufficient numbers of staff were on duty to be responsive to the needs of the people in their care.

�The staff are brilliant in my opinion. They attend to my relative with great patience and care. I honestly believe he couldn�t receive better care anywhere�.

�I am so pleased my relative is in this home. The provider and her staff are the best�.

�I have absolutely nothing to complain about. The staff are excellent. Couldn�t possibly give them a bad report�.

�He always looks so smart and clean when I visit. I made a good choice of home�.