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Guy Barrington Staight - Pelham Street

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Inspection report

Date of Inspection: 18 July 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF | 78.64 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 July 2013 and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. The registered manager told us people accessed information about the service through it's comprehensive website. The website detailed the services offered, the healthcare professionals working in the surgery, the operating hours and how to contact the surgery. The provider may wish to note the details and logo of the previous regulator was still displayed on the webpage.

People expressed their views and were involved in making decisions about their care and treatment. We were unable to speak to people during the inspection however we have used their feedback and comments from the most recent satisfaction survey. People rated the care and treatment highly and comments included "First class doctor. The best I have experienced" and "I go out of my way to see this doctor".

People's diversity, values and human rights were respected. People using the service could choose the gender of the doctor they wanted to see. We saw people's consultations were carried out in designated consulting rooms and examination couches were screened for privacy. We were told patients who required translator services were asked to bring one with them to the appointment. There was a chaperone policy in place and people were informed of their right to request a chaperone. The surgery was not accessible to wheelchair users and the doctor told us they provided home visits for people who were less mobile or elderly if required.