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The Orchard Trust Domiciliary Care Agency Good

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Inspection report

Date of Inspection: 28 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 - Easy to Read PDF

Overview

Inspection carried out on 28 January 2014

During a routine inspection

We spoke with four people who use the service and reviewed the care records of four people. The records that we saw contained full and comprehensive assessments that had been personalised to people's needs. One person who used the service told us "I've been really well supported".

We saw that medicines were managed safely and that staff were trained to handle medicines.

We saw the training records and the training plan for staff. We spoke with two members of staff and one told us "the training is really good", and we saw evidence that staff were supported to perform their role.

We saw how the manager monitors the quality of service provision and how they sought feedback from people who use the service.