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Inshore Support Limited - 10 West Street Good

All reports

Inspection report

Date of Inspection: 9 May 2012
Date of Publication: 21 May 2012
Inspection Report published 21 May 2012 PDF


Inspection carried out on 9 May 2012

During a routine inspection

There was one person living at the home on the day of our visit. No one knew we

would be visiting. The person was not able to communicate with us for any length of time, due to their learning disability, so we observed their care and how staff interacted with them throughout our visit. We spoke to two members of staff and a relative.

We saw that staff treated the person with respect and dignity and understood how to communicate with them. Information was available in the home in a way that the person could understand. We spoke to the person about the home and they put their thumbs up indicating that they were happy living there. We spoke to a visitor who said �I am happy with the care here�.

We saw that records provided clear and up to date information for staff to follow so they could assist the person to meet their individual needs in the way that they preferred. The person was encouraged to maintain their independence and develop new skills. A relative said �He has come on a lot, he can do different things now�.

The person was encouraged and assisted to eat a balanced diet. The person who lived at the home was supported to maintain activities that were interesting and stimulating so that they had a meaningful lifestyle.

We saw that the person was safe in the environment they lived in. The person had a good rapport with staff and staff knew their individual needs.

Staff received a range of training so that they had up to date knowledge and skills in

order to support the person who lived there. A relative said �There are never any problems with the staff, they are lovely�.

There were robust systems in place to monitor the home, to ensure the person received a quality service.