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Inshore Support Limited - 10 West Street Good

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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF


Inspection carried out on 24 April 2013

During a routine inspection

There was one person living at the home on the day of our visit. The person was not able to communicate with us for any length of time, due to their learning disability, so we observed their care and how staff interacted with them throughout our visit.

We saw that staff treated the person with respect and dignity and understood how to communicate with them. We spoke to the person about the home and they put their thumbs up indicating that they were happy living there. We spoke to a relative who said, "Our family is very happy with the care here."

We saw that records provided clear and up to date information for staff to follow so they could assist the person to meet their individual needs in the way that they preferred and encouraged to maintain their independence and develop new skills. A relative said, "He has improved so much since he has been here.��

The person was supported to maintain activities that were interesting and stimulating so that they had a meaningful lifestyle. We saw that the person was safe in the environment they lived in. The person had a good rapport with staff and staff knew their individual needs.

Staff received a range of training so that they had up to date knowledge and skills in order to support the person who lived there. A relative said, "There are never any problems with the staff, they are great." There were robust systems in place to monitor the home, to ensure the person received a quality service.