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Swan Court Requires improvement

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Inspection report

Date of Inspection: 21 August 2013
Date of Publication: 19 September 2013
Inspection Report published 19 September 2013 PDF | 91.75 KB


Inspection carried out on 21 August 2013

During a routine inspection

We were shown minutes of staff meetings which included a record that ‘ respect of ensuring the tenants’ rights and choices staff discussed how to enable them to live independently.’...

One member of staff told us “The care here is very ‘family-orientated’ with one person having just come back from a holiday with their family and another who’s just been to a family event which meant a week away.”

During our inspection it was clear that the people who had used the service were treated with dignity and respect, which included all personal care taking place either in their own room or the shared bathroom. On each occasion we observed that the door was locked and that staff knocked on the door and waited to be invited to enter.

There had been no allegations of abuse within this service. However we saw minutes of meetings attended by senior staff from this and similar services across the company which demonstrated that notifications of safeguarding incidents elsewhere had been discussed and learning identified.

We spoke with people who used the service about their confidence in the staff and one person told us “We get on very well with them; they look after us and we’ve no complaints.”

It was clear, from all the documentary evidence and the discussions with people who used the service and staff, that the provider had arrangements in place which reviewed the quality of the service provided and made changes to address learning or meet changes in support needs.