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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF | 155.81 KB

Overview

Inspection carried out on 8 January 2013

During a routine inspection

We talked with three people using the service. People expressed a good level of satisfaction with the service. People told us they were reassured that staff were available at all times. They said the staff were very good and helped them to remain independent. They provided the support agreed in the care plan. One person said “If I want anything, the staff are always there to help”. They told us the staff always responded promptly when they activated their pendant call system. One person told us they felt a bit saddened they didn’t know their neighbours. They said it was rather quiet along their part of the building. They would have liked to have seen “more life”.

We found the service had arrangements in place to provide the care and support people required. The service involved people in decisions about their care. It had procedures to protect people from the risk of abuse. People were looked after by staff who were appropriately trained and supported. The provider had arrangements for monitoring the quality of the service provided to people.