You are here

Inspection Summary


Overall summary & rating

Good

Updated 8 June 2018

Harrow Street provides short-term residential respite care for up to five people with learning disabilities. The service also provides day care support to people with learning disabilities, although this activity is not regulated by the Care Quality Commission (CQC). At the time of this inspection there were four people receiving support from the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service supported people who had varied needs to live a safe and fulfilled life. Assessed risks to people were reduced or eliminated to support the safety of people using the service.

There was a registered manager in post. There were audits and spot checks in place to make certain staff worked correctly and that people received the appropriate support at a good standard. People using the service and their relatives had various ways of sharing their views and this was openly encouraged.

People’s support plans reflected their individual choices and goals and people were supported to have maximum choice and control of their lives. Staff understood and followed the Mental Capacity Act 2005 guidance. Staff asked for people's consent before providing any support.

Support staff and people using the service knew how to make a complaint and had no worries about doing so.

The registered manager regularly asked for the views of people about the quality of the support that was provided at Harrow Street. Staff had completed all required training and this was updated on a regular basis to ensure people's needs were met appropriately.

Systems were in place for the reporting of notifications to CQC and incidents that involved people had been reported to us as required.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 8 June 2018

The service remains safe.

Effective

Good

Updated 8 June 2018

The service remains effective.

Caring

Good

Updated 8 June 2018

The service remains caring.

Responsive

Good

Updated 8 June 2018

The service remains responsive.

Well-led

Good

Updated 8 June 2018

The service remains well led.