The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Care 4 U - 466 Melton Road

466 Melton Road, Leicester, Leicestershire, LE4 7SN (0116) 266 1800

Provided and run by:
Lalita Singh

All Inspections

31 July 2013

During a routine inspection

We spoke with five people who used the service, two relatives, two carers, and two managers as part of our inspection.

People we spoke with told us they were satisfied with the care and support being provided and that their choices were respected. Staff had a good understanding of the needs of people who used the service and said they felt valued and supported in their roles. People we spoke with were complimentary about the carers and office staff and felt comfortable with the care being provided.

We looked at the records of five people who used the service and found care plans provided clear guidance to carers about how the persons' care should be delivered. The provider may find it useful to note that moving and handling risk assessments were not always updated to reflect changes to the person's needs.

Staff had been appropriately screened to ensure they were suitable to work with vulnerable people and we found there were sufficient numbers of suitably experienced and trained staff to meet the needs of people using the service.

The service had an appropriate quality assurance system.

10 September 2012

During a routine inspection

We spoke with people who use the service and asked them about the care they received. People we spoke with were positive about their experiences. They said they knew which carers were coming and that they were always on time. People also said that carers were aware of what care and support they required and were able to support them in a way that met their needs. People said that the communication from the office was excellent and they were always kept informed of any changes.

We looked at feedback from people using the service that had been obtained from an annual questionnaire. This asked people for their views and comments about the service received. Most comments were positive and included: - 'I have been very pleased with the service provided by Care 4 U staff' and 'very happy with service provided, steady improvements being made'.

We found that the service was compliant with the essential standards of quality and safety that we inspected.