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Inspection report

Date of Inspection: 27 June 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF | 73.6 KB

Overview

Inspection carried out on 27 June 2013

During a routine inspection

People who we spoke to said that the staff were friendly and helpful. One person using the service told us �I like it here� and �The staff are good.� Another person said �The staff look after me well�.

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People were supported in promoting their independence and community involvement. People were given opportunities to express their choices and to make decisions in their daily lives. We observed that staff were aware of people's preferences and routines so they could support people in their daily lives. From our own observations we saw staff treated people using the service with dignity and respect.