Archived: Havacre Lane

We saw that staff treated people with respect; for instance supporting them with their day to day lifestyle choices, ensuring they could contribute to their care planning and making sure information was presented to them in a way that people with communication needs, could understand.

People were encouraged to undertake shopping, domestic tasks and cooking to maintain their independence and develop new skills. People had access to a range of activities in the community and had been fully involved in choosing options so that they had a lifestyle of their choosing. This included meeting their religious and cultural needs and preferences

We saw that an advocate had been sourced to represent people's views, where decisions were made about their care. This ensured the rights of people were being protected.

We observed good interactions between staff and the people living there. Staff spoken with knew how to safeguard the people living there from harm and had received training in this.

Staff told us they had the training they needed so they knew how to support the people living there to meet their complex needs. Staff said they were well supported in their role.

We saw that people had their medication when they needed it to ensure their health needs were met.

Appropriate arrangements were in place to safeguard people's money.

Staffing levels met people's needs and ensured they had the support they needed to lead an active lifestyle, and respond to their health and care needs.

There were systems in place to monitor the standards within the home. We saw that people had been actively involved in sharing their views to ensure they received a quality service.