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Archived: Doveton House

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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF | 78.79 KB

Overview

Inspection carried out on 24 January 2013

During a routine inspection

We spoke with eight people and the relative of a person that used the service. We also spoke with one of the carers, the manager and the care coordinator. We looked at the care records for four people using the service.

People told us that they had seen their support plans and that they had been involved in identifying the support that they wanted. People told us that they had the amount of care calls they needed during the day. One person said, “The staff are always on time, helpful and kind”.

We saw that people's care records reflected their needs and provided details about their personal routines and preferences so that they had the care they needed in the way they wanted it. One person told us, "I’m happy with the support I get”.

People told us they felt safe and had confidence in the staff that supported them. One person told us, “I’ve had a choice of the carers who support me, and that makes me feel safer”.

People told us there were enough carers to see to their needs. We saw carers had the training they needed to meet the needs of the people they supported.

People told us they were aware of the complaints system. One person said, “I’m 100% happy and can’t complain, but would if I needed to”.