Archived: Complete Care Centre

Complete Care Centre Limited is a domiciliary care provider that offers a service to a range individuals and families. In the main it provides a service to children and adults with disabilities, although not exclusively. During the time of this inspection it was providing care for approximately 22 people on a regular basis.

The needs of people using the services varied, but care was designed to meet individual circumstances. Some examples of the type of support provided included personal care for a few hours a day, supporting people when they attended college, and providing care over a full 24-hour period.

Although the provider was relatively small, we found that it provided a personal service to people. Staff had a good understanding of the individual requirements of each person using the service.  The two current co-owners carried out some care themselves. People using the service liked the care they received as there was consistency and continuity.  

We found that some of the record keeping was not up to date. Although staff told us they felt supported, there was a lack of record keeping around staff supervision or appraisals of their performance. The provider was in the process of reviewing people’s care plans and risk assessments; we noted that some of these had not been updated for over a year. Some policies and procedures were also out of date and contained out of date information, meaning staff did not have access to up to date information.