Archived: Complete Care Centre

Updated 8 June 2014

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1.

The inspection team consisted of a lead inspector and an expert by experience (Ex by Ex) of services for people with learning disabilities. The lead inspector visited the office of the provider on 4 April 2014. On the day of the inspection we spoke with the two current co-owners and four care workers in person. We also spoke with two people using the service, ten relatives, one care worker and a district nurse on the phone to gather their opinion of the service. We looked at four care plans, four staff records, training records, and various policies and procedures.

Before the inspection, we reviewed all the information we held about the provider. At the last inspection in May 2013, there were no concerns identified.

Updated 8 June 2014

Complete Care Centre Limited is a domiciliary care provider that offers a service to a range individuals and families. In the main it provides a service to children and adults with disabilities, although not exclusively. During the time of this inspection it was providing care for approximately 22 people on a regular basis.

The needs of people using the services varied, but care was designed to meet individual circumstances. Some examples of the type of support provided included personal care for a few hours a day, supporting people when they attended college, and providing care over a full 24-hour period.

Although the provider was relatively small, we found that it provided a personal service to people. Staff had a good understanding of the individual requirements of each person using the service.  The two current co-owners carried out some care themselves. People using the service liked the care they received as there was consistency and continuity.  

We found that some of the record keeping was not up to date. Although staff told us they felt supported, there was a lack of record keeping around staff supervision or appraisals of their performance. The provider was in the process of reviewing people’s care plans and risk assessments; we noted that some of these had not been updated for over a year. Some policies and procedures were also out of date and contained out of date information, meaning staff did not have access to up to date information.