• Care Home
  • Care home

Archived: St Martins

Queen Street, Gillingham, Dorset, SP8 4DZ (01747) 823221

Provided and run by:
Care South

All Inspections

28 January 2014

During a routine inspection

On the day of our visit there were 26 people living at St Martins. The home was clean, well-furnished and equipped. There was a welcoming atmosphere.

The people we spoke with all said that they were happy living there. One person said, 'I'm very happy here. To me, it's the perfect home. I would recommend this place to anyone.' Another person said, 'There's a very happy atmosphere here.' They told us that staff were respectful and that they were able to make plenty of choices in their daily lives. We saw examples of this while we observed lunch being served.

We saw that staff were properly recruited and trained. They kept people safe and monitored their care closely. They worked with community staff to make sure that people received the care they needed.

We saw that managers monitored the quality of care on a regular basis. They asked for feedback from people living in the home, and their relatives. They made changes and improvements where these were needed. We saw some of the changes they had made recently as they worked to become a Gold Standards Framework (GSF) care home. GSF is a nationally recognised award that shows that people nearing the end of life are being cared for to a very high standard.

21 March 2013

During a routine inspection

We spoke with the manager who told us there are 24 people living at the home and some people had been assessed as not having capacity to make choices and decisions which affected their lives.

We spoke with staff and found they were aware of their roles and responsibilities in relation to capacity and best interest decisions.

We found that recording showed relevant people had been consulted on decisions about peoples care and support. This means that systems and safeguards to ensure people experience appropriate care and support and to protect there human rights were in place.

We found staff had completed safeguarding adults training and the home had up to date safeguarding adults policy and processes that were accessible to staff. This means people were protected from the risk of abuse or neglect.

We saw evidence that people had been involved in developing there own care and support plans.

We found that there were suitable arrangements in place to deal with foreseeable emergencies and staff had key training in most aspects of their roles.

We spoke with people who told us they are 'quite happy at the home' and 'its excellent' here.

We observed that people were treated with respect and were supported to make choices during meal times and daily activities.

We found the manager had systems in place to assess and monitor the quality of services

30 December 2011

During a routine inspection

People told us their personal preferences were respected and recorded in their individual care plans.

We spoke with people in the home and they told us they felt safe.

People we spoke with told us they were asked their opinion about the home and activities and encouraged to express their views.

A relative who visited the home at different times of the day told us, they always found staff friendly and welcoming. They also said they were kept up to date with information about their relative's health and wellbeing.

Staff communicated well about people's needs and worked as a team to support people throughout our visit.