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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF | 84.28 KB

Overview

Inspection carried out on 7 November 2013

During a routine inspection

We spoke with five people that used the service and they all told us they were happy living at St John’s Home and they felt safe. One person told us “I like living here and I feel safe”. Another person told us “They keep their eye on you and they always come to you if you need them”.

We spoke with a relative of a person that used the service who told us “It’s like home from home; they go over and above meeting (my relative’s) needs”.

We spoke with three staff members that worked at the service. They all told us they felt well supported in their roles and they had received sufficient training to enable them to carry out their roles. One staff member told us “It’s a lovely home and we aim to meet everybody’s needs”. Another staff member told us “If my mum needed a residential home this would be the one”.

We found that people’s needs were assessed and care plans had been put in place to ensure their needs were met. We found there were risk assessments in place to ensure people’s welfare and safety. We found that staff had regular team meetings and the majority of staff had received an annual appraisal.

Staff told us they had received training to enable them to carry out their roles however we were concerned that this had not been recorded anywhere and we were not always able to evidence that it had been carried out. We were also concerned about the arrangements in place to manage medicines as there were not accurate records of medicines within the service.