Archived: Express Healthcare UK Limited Domiciliary Care Agency

Chengate House, 61 Pepper Road, Leeds, West Yorkshire, LS10 2RU (0113) 346 3131

Provided and run by:
Express Healthcare UK Limited

Important: This service is now registered at a different address - see new profile

All Inspections

15 April 2013

During a routine inspection

We carried out this inspection to review the actions taken by the provider following the concerns highlighted in the last inspection on 22 January 2013. We found that the provider responded to all the concerns and the agency were now compliant.

We used a number of different methods to gain information about the services that the agency provided. We visited the office on 15 April 2013 and spoke with the manager, the coordinator, the administrator and five carers. We spent time reviewing all the information that was held, we reviewed the recent Quality Assurance questionnaires and the following day spoke with four people who received the service.

Speaking with people who used the service we found they were all happy with the support they received. They said that their carers carried out the tasks as agreed and they felt they were treated with respect.

They all said that they had received the same carers over the last few months. Also that someone from the agency had visited to see how they were and went through their care plan with them. One person said 'The agency have really improved and my care plan is now full of much more relevant information and is personal to me.'

22 January 2013

During an inspection looking at part of the service

We used a number of different methods to gain information about the services that the agency provide. We visited the office on 22 January 2013 and spoke with the manager, the coordinator and administrator and we spent time reviewing all the information that was held, we spoke to one of the carers, and contacted by telephone seven people who use the service the following day, two of whom were unable to speak with us.

People told us that they did not always receive the same carers and were not always told when changes were to occur. One person told us they had no complaints and were happy with the care they recieved.

31 July 2012

During an inspection in response to concerns

We spoke with five people who use the service and four relatives of people receiving support from Express Healthcare.

People were generally happy with the support they received. They said that staff came on time and stayed for the length of the time agreed. People also said the staff were kind and did do what they asked.

'They are good at timekeeping'

'Some of the carers are wonderful'

Five people we spoke with said that they did not always get regular staff and when staff changed they found this upsetting.

Five people we spoke with said they had not had the support they received reviewed.Two people who use the services added that someone from the agency had called recently to review their support.

20 October 2011

During an inspection in response to concerns

People told us staff are professional in their approach to providing care and support and always appear to be well trained and competent. They also told us they were very happy with the care and support provided by staff and that staff were kind, considerate and caring and always respected their right to privacy and dignity.