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Headingley Hall Care Home Outstanding

All reports

Inspection report

Date of Inspection: 14 August 2012
Date of Publication: 2 November 2012
Inspection Report - DN published 2 November 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider was meeting this standard.

There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

One person said she pressed her buzzer at night and it was answered promptly and staff made her a cup of tea. Another person thought staff were, “Pretty prompt” and didn’t feel there was a lack of staff and, “They do a good job.”

However one person spoken with felt that there wasn’t always sufficient staff, she said, “Sometimes they are rushed but the main ones go the extra mile.”

One person said, “Sometimes staff come into your room for a chat and at times ask if you want some water.” Another person spoken with felt the staff understood their needs.

We spoke with a relative of someone who used the service. They said, “There seems enough staff about when I visit and they have the skills to look after the people here.”

Other evidence

Are there sufficient number of staff?

We observed that that staff were meeting people’s needs. We saw staff giving assistance that was appropriate to people’s needs. We saw one person mobilising using a zimmer frame when walking to the dining room at lunch time. Staff gently supported them and reassured them.

The manager explained that through feedback from staff and identifying people’s needs, staffing levels were adjusted accordingly.

One care worker said that they had problems with staffing and that this had been reported back to the managers. They had subsequently increased the staff and it was now fine. The deputy manager also said that they had an internal bank system as well as agency staff and that she was allowed to get more staff if there was an issue, such as people going off sick.

Do staff have the appropriate skills and knowledge and experience?

We spoke with two care workers about their understanding of meeting people’s nutritional needs and how they identify which people are at greater risk of harm. Both said they had training on nutrition and hydration. They provided detailed and comprehensive answers around appropriate nutritional care and support. The care workers said they knew the people who used the service very well and know how to care for them. Both knew everyone’s names and about their care needs.

The nutritional assessments which were inspected had been done correctly and had information in on how to address any issues raised.