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Headingley Hall Care Home Outstanding

All reports

Inspection report

Date of Inspection: 14 August 2012
Date of Publication: 2 November 2012
Inspection Report - DN published 2 November 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard.

People’s privacy, dignity and independence was respected. Their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

People we spoke with during our visit told us they were very happy living at Headingley Hall and were extremely pleased with the service they were receiving. People felt the staff respected their privacy and dignity although one person commented, “Some do some don’t respect your dignity but by and large they are very nice.” One person said, “Nothing but kindness and respect from the staff” and another person concluded, “Couldn’t find anywhere nicer.” People who used the service also told us, “You can have anything you want here.” “Can be private if you want to, can stay in your room.” “Could eat between meals, fruit is always around.” “Oh yes everyone knocks before coming into the room.” This showed that staff are respecting people’s privacy and dignity.

Other evidence

Is people’s privacy and dignity respected?

Care workers said people were treated with dignity and respect by giving them choices. One care worker gave examples of, allowing people to choose what clothes to wear, what time to go to bed and what meals to have. This was observed by us during the inspection. The deputy manager said staff always knocked on doors before entering. Staff were observed doing this throughout the inspection. The deputy manager also said she had supervised care staff when they were giving personal care to ensure they treated people with respect and dignity. Four staff spoken with said they had received training on dignity and respect in 2012.

One care worker said she always encouraged people to be independent by allowing people to feed themselves even if they needed time to do this. She described one person who only used one hand to eat so they cut up food for her and allowed her to take as long as she liked over eating her food. She also said they encouraged people to be independent by letting people do things for themselves.

All of the bedrooms in the home were single and en-suite. There were separate dining rooms which allowed those people that required more help with eating and drinking to be able to do so with dignity.

Are people involved in making decisions about their care?

Care workers spoken with said all information about people’s views were in their care plans.

Seven care plans were inspected and all had information about the person’s likes and dislikes about their food, about what they preferred in relation to personal care, whether they liked to lie in bed in a morning or liked to rise early. It also identified whether someone wanted a male or female carer worker to help with their personal care and also how they like to be addressed.

We observed that people were spending their time in different parts of the home. One person told us there was no routine which people were expected to follow. She said they got up and went to bed when they chose to. Some people had their morning newspapers delivered.

Each person had a weekly social diary with information on various activities during the week. There was a wide range of activities going on as well as opportunities for people to go out. Two staff had been employed to support people with activities. If people preferred to stay in their rooms and not engage in activities these two staff would spend time talking with people on a one to one basis. There was also a forum meeting were people could raise any issues with members of staff and managers.