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Headingley Hall Care Home Outstanding

All reports

Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 31 May 2013
Inspection Report published 31 May 2013 PDF

Overview

Inspection carried out on 2 May 2013

During a routine inspection

People who used the service and their relatives were complimentary about the service. One relative said �I am confident that this is the best place for my father, he is content and well cared for.� and �I would not want him to be anywhere else.� People who used the service said �The staff are very considerate.� and �The staff look after me well.�

People were consulted about their care and treatment and their wishes were recorded in their care plans. We found that people�s needs were assessed and their care and treatment was delivered in ways that met their needs. We observed people being supported in the lounge at lunch time. People who used the service looked well presented and cared for. The staff spoke respectfully to people and were attentive to their needs.

The provider had arranged a daily programme of activities and encouraged people who used the service to join in and socialise with other residents. People who used the service told us that �The staff are very good at trying to involve us in activities.�

People were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. People told us that the home was �Always clean and tidy.� Staff felt well supported and enabled to provide care safely and to an appropriate standard. The provider had arrangements in place to regularly monitor and assess the quality of the service.