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Archived: Plymouth Care Services Limited

Unit 21, City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB (01752) 569402

Provided and run by:
Plymouth Care Services Limited

All Inspections

30, 31 January 2014

During a routine inspection

On the first day of the inspection we visited the registered offices of Plymouth Care Services Ltd (referred to as 'the service') when we spent time speaking with the registered manager and staff. We also reviewed the records held by the service. On the second day we visited people in their homes and spoke to them and their representatives or family. We also spoke with staff and a relative over the telephone.

We were advised that the service was currently providing personal care to 40 people. We reviewed six care plans, visited three people and spoke with them and three relatives. We spoke with seven staff. This included newly appointed staff and those who had worked for the service for longer.

We found the service had clear systems in place to ensure they had sought the consent of people before commencing the care package and people's care was in line with their care plans.

We found there were clear processes in place to ensure that staff were recruited safely and there were enough staff to deliver people's care.

We found that there was a clear complaints system in place and people's concerns were handled carefully and respectfully.

We found that the service was keeping clear and accurate records which ensured that people's care was appropriate. The service had clear processes in place to ensure that limited people had access to the new and old records and these were stored securely.

10, 11 July 2012

During a routine inspection

At the time of this inspection the agency provided services to 40 people, most of whom received a personal care service from the agency. The agency employed 10 care

workers.

This was a scheduled inspection and was carried out over four days on 10, 11, 12 and 26 July 2012. On the first day we made an unannounced visit to the agency's office

where we talked briefly to the administrator, and a senior carer on the telephone, as the registered manager was not available. We returned the following day and met with the registered manager and a senior care worker. We looked at records and documents held in the agency's office that pertained to the care people received, safeguarding people from abuse, staff training, quality assurance and the procedures for handling people's money.

On the third day we visited four people who used the service, and one relative, in their homes. On the fourth day we spoke on the telephone with three care workers who provided the personal care to the people we had visited.

People who received care and support from the agency were very positive about the way they were treated by care workers who supported them. People told us that all the care workers were caring and considerate. Comments included "they are very helpful and willing", "they are all happy and smiley" and "they are good in everything they do". We found that care workers were experienced, skilled and received relevant training to do their job. People said that the agency was reliable, flexible around people's changing needs, and time keeping was "excellent". Senior staff from the agency sought people's views and took action to ensure they always received good standards of care and support.