30, 31 January 2014
During a routine inspection
We were advised that the service was currently providing personal care to 40 people. We reviewed six care plans, visited three people and spoke with them and three relatives. We spoke with seven staff. This included newly appointed staff and those who had worked for the service for longer.
We found the service had clear systems in place to ensure they had sought the consent of people before commencing the care package and people's care was in line with their care plans.
We found there were clear processes in place to ensure that staff were recruited safely and there were enough staff to deliver people's care.
We found that there was a clear complaints system in place and people's concerns were handled carefully and respectfully.
We found that the service was keeping clear and accurate records which ensured that people's care was appropriate. The service had clear processes in place to ensure that limited people had access to the new and old records and these were stored securely.