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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF


Inspection carried out on 20 November 2013

During a routine inspection

There were three people resident at Chaffinches when we visited.

We spoke with all the people who used the service and they told us they were happy at the home. One person told us �things are fine�, another said �they help us a lot, it�s a nice home�. Another said, �I am happy here, it�s awesome�. We found that each person�s care and welfare was important to staff and the care plans were being followed. People were encouraged and supported to achieve maximum independence.

People were safeguarded from abuse because staff were trained to identify, prevent and to respond to events relating to safeguarding incidents.

One worker was on duty throughout each day and and one each night doing a �sleeping night�. If there was a need because of a special event another worker would be called in to help support people.

Staff were recruited safely and effectively, using standard procedures and checks. They were then trained to a minimum standard and above. This meant that people using the service were supported by suitable people who were well trained.

Staff, care and management records were up to date, reviewed and stored in a secure place. Action had been taken where necessary as a result of audits.