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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. We spoke to the team leader on duty who told us that the numbers of staff in the home were sufficient to meet the needs of the current people living in the home. We saw the staff rota and this confirmed what we were told about staff numbers. The home had an experienced and stable core of staff who were described as supportive to each other and were clearly committed to providing an good standard of care to people living in the home. We were told that communication about peoples needs was good and important information was passed on to relevant staff without delay. We saw the communication book and house diary which supported what we were told. One person told us that “I like the staff here, they are nice and friendly”. Another person said “I generally get on with all the staff”.

All staff received comprehensive training in a range of topics which were updated according to required timescales. Training records provided confirmed that all staff employed at the home were either up to date with all training requirements or were due to be booked onto forthcoming courses. We were told by staff that the training provided was of a good standard and access to courses over and above the minimum required was supported by the organisation. For example, some staff had been supported to obtain learning disability and teaching training qualifications.

Staff told us that they felt supported in their roles and were clear about the expectations placed upon them. We saw a staff programme of duties and responsibilities for the week which clearly identified the tasks each staff member needed to undertaken. All staff had access to periodic meetings, one to one recorded supervision sessions and annual appraisals. We saw records which confirmed that this was the case.