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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We reviewed two care plans together with each relevant person in private. The plans provided assessments of peoples needs and included guidance for staff on how support should be provided. The care plans were up to date and information was arranged in such a way that important details could be located quickly and easily. It was clear from discussion with people they were aware of what was in their care plans and what the goals were designed to achieve.

Care plans seen included evidence that indicated a wide range of health care professionals were regularly consulted with regard to the health needs of individual people living in the home. These included psychologists, opticians, general practitioners, psychiatrists, dentists and chiropodists. The people who used the service had an annual health check carried out by a GP from the local surgery. The team leader told us that everyone living in the home received regular dental checks. Health Action Plans were in place for each person and were up to date.

Social needs and preferences were documented and each person had their own timetable of activities. One person told us that they “liked ballroom dancing and I like to go to a drama group”. Staff spoken with were knowledgeable about how individual people liked to be addressed and how their health and social care needs were to be met.

Documentation was seen that demonstrated that regular reviews of care plans had taken place. These reviews were undertaken when changes to a person's needs were noted, as part of recently introduced monthly update summaries and more formally on an annual basis. Annual reviews included invitations to family members and people involved with their care such as care managers. There were risk assessments in place within the care plans seen that were individual to the person and included management plans designed to guide staff on how to reduce the risks identified.