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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. Care plans had been developed for each individual and we saw examples of detailed person centred support plans. The plans documented people’s wishes and preferences in relation to how their care was provided, how they liked to spend their time and how they preferred to be supported. The plans, including risk assessments, were developed and regularly reviewed in consultation with the individual. Pictorial symbols had been used for one person to help them understand their risk assessments. This person was able to tell us what the symbols meant and how the assessments were designed to keep them safe.

There were regular residents meetings where people were supported to express their views on how the home was run. These meetings were recorded and documentation was seen that confirmed this. People told us they were able to make choices about what they did with their time. One person told us "I like to clean the house and organise my bedroom”. Another person told us about their holiday last year and their planned holiday for this year.

We observed that interactions between staff and people living in the home were warm, polite and respectful. We saw people being given the choice to go out or stay at home. They were supported to choose what activities they wanted to take part in. We saw that staff knocked on people’s bedroom doors and waited to be invited in before entering. One person told us that they had a bedroom key and they liked to keep their bedroom door locked at night.