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Archived: The Paceys

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Inspection report

Date of Inspection: 9 June 2011
Date of Publication: 1 July 2011
Inspection Report published 1 July 2011 PDF | 108.79 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/06/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use the service are safe and their health and welfare needs are met by competent staff.

User experience

We have not spoken directly to people who use services in assessing this outcome.

The last time we visited the service in July 2009 staff told us they were pleased with their training. They said they felt well supported and confident to take on any tasks delegated by the manager.

During this visit staff again spoke highly of their training and support. Comments included:

“Brilliant training, brilliant support”

“I love coming to work every day, it’s such a great place to be”

“Very good training, they make sure it is all up to date and we get our refreshers”

“We get regular supervision and a chance to see how we are getting on”.

Staff said they had also completed specialist training such as autism and specialist feeding systems. They said they always got the training they needed to support people with their individual needs.

Staff were able to say what they had learnt on their training and how they had put this into practice. One staff said they had now introduced more sensory activities since completing autism training. Another said that since completing the person centred approach training they had looked at more ways of communicating with people who do not use speech and how to set up person centred review meetings. They said this would mean that people who use the service could organise their own reviews. They said they thought this less formal approach may encourage more meaningful participation from people who use the service.

Other evidence

In the PCA, the provider told us they have systems in place to make sure staff are properly trained. They said they make sure staff have a thorough induction, based on the Skills for Care induction standards. They also said, ‘Training is geared to making sure that our service delivery meets the needs of the people we support in every aspect of a person’s life including respect and the privacy and dignity of each person.’

Within the PCA, the manager said there was a wide variety of training courses available to staff. They said, ‘A training programme is offered in line with an employees needs to ensure they have the appropriate knowledge to meet the services users individual care and support need, this will include all mandatory training and any skills and training specific to meet the individual needs of the service users.

When a need is identified we have professionals who will come in and provide specific training on individuals for example eating and drinking specialists and speech and language specialists.’

The provider also told us they have systems in place to make sure they have good records of training completed and can highlight any training needs easily, such as when refresher training and updates are due.

Information provided in the PCA showed that the provider makes sure staff are supervised in their job and given opportunity to develop their role. Their comments included:

‘Staff supervision sessions and key worker group meeting provide an opportunity for staff and their line managers to discuss their future development and learning opportunities.

We hold team development days which focus on encouraging staff to analyse how they provide support to guests and look at support from the guests’ perspective. An example of this is we recently held an empathy day in which staff were encouraged to feed each other wearing blindfolds.

All staff are made aware of the service user view competencies which clearly identifies the skills and behaviours guests expect from staff. It also identifies negative behaviours which guests do not expect to see.’