You are here

Archived: The Paceys

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 9 June 2011
Date of Publication: 1 July 2011
Inspection Report published 1 July 2011 PDF | 108.79 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/06/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use the service experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

User experience

When we visited the service, people said they received the care and support they needed. They nodded, smiled and said ‘yes’ when we asked them if they were looked after properly and treated well.

Staff were kind, supportive and encouraging in their communication with people. They encouraged independence and choice whilst providing the support that was needed.

People looked well cared for, clean and tidy, had clean clothes and were dressed appropriately for the weather.

People said they had enough to do and enjoyed the activity at the home. During our visit, everyone who uses the service went out on a community activity at some point. One person was delighted to be going out on a walk and to see some horses. Others had gone out shopping or for a meal out.

When we looked at the guest communication book. We could see that people who use the service had made numerous comments about their stay at the service. People were very positive in their comments about activity they had taken part in at the home. Comments such as, ‘I really liked the comedy night’. Others said how much they had enjoyed film and popcorn nights, going to the gym or practicing living skills. Another said, ‘The staff are awesome’.

People who use the service or their relatives are asked to complete a comments slip after each stay at the service. Comments in these included:

‘(name of person) seems to have enjoyed her stay- she was very enthusiastic about dine with me- especially prawn cocktail- her favourite’

‘(name of person) looks forward to her next visit, really enjoys interacting with everybody and going out’

‘(name of person) loves coming to the Paceys. She likes the activities they do and really gets on with the staff and guests’.

Other evidence

We did not ask the provider to assess themselves in this outcome area. However they provided us with information on how they are meeting this outcome area in another part of their assessment. They said in the PCA, that they assess people’s needs well before they start to use the service.

They said,’ We have an assessment process which is used to introduce a person to the service; this includes tea visits and informal meetings with the individual and their family members. This gives everyone the opportunity to discuss the needs and wishes of the guest to ensure that we can meet the needs of the individual. These meetings are used to discuss any other needs that the person may have, we can then take this information and, if needed, begin a working partnership with any other professionals who would need to be involved such as community nurses and eating and drinking specialists. These meetings are the first stage in developing the care and support plans for the individual.’

They told us that support plans are detailed and person centred. They said, ‘Our care and support plans are designed to include as much information about the person as possible, it is designed to be updated and reviewed regularly to ensure that guests are being supported correctly. If a guest care plan needs to change before it is time to review the care plan then a review is done immediately. We find out about guest changing needs through our service post call and pre call system we also send out parent / carer information forms which are sent in before each stay that ask if the guests nutritional or health needs have changed.’

Information provided in the PCA shows a clear commitment to providing person centred care. The provider said, ‘The staff team consists of four personalisation champions and this will increase to ten by June 2011. The personalisation training that the team are undergoing has been delivered by the Future Trust Foundations, this training is giving staff members the tools and knowledge that they need to ensure that they are supporting people in a person centred way. The training also encourages staff teams to look at themselves in a self reflective way and, also encourages teams not to be risk averse explaining how this can hold people back and hinder them from achieving their goals.’

Within the PCA the provider told us of their commitment to making sure people are supported well with their communication needs. They said, ‘The service is set up as a total communication environment. There are picture boards throughout the service, which show the staff that are on duty, what activities and food choices are available. There are sensory boards throughout the service which encourage guest to comminute with their environment in way that is appropriate to them.’

We were also told in the PCA that there is a strong emphasis on the short break service being like a holiday for people. They said they had a wide variety of activity for people to enjoy. Comments in the PCA included:

‘Guests have been supported in the local community to go clubbing, this has become a regular occurrence within the service, building many of our guests confidence levels. Many guests now request this activity for their stay. One guest stated that it was the first time that they felt like everyone else.

One of our guests expressed a desire to have a ride in a sports car, staff found a Porsche dealership and arranged for him to go on a test drive this proved to be a very rewarding experience both for the guest and the staff team.

Every year we access the ice cube skating rink to give our guests who use wheel chairs the opportunity to experience ice skating. The service helped the skating rink achieve a world record by having the most wheel chairs on the ice at the same time.

One of our guests really enjoys horse racing and likes to place a bet on the horse race every Saturday when he comes to the service, it is very important for him to continue to do this so staff fa