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Birchwood Homecaring Services Limited Good

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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 4 April 2014
Inspection Report published 04 April 2014 PDF | 73.71 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and talked with commissioners of services.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with 52 people who used the service and one relative. The people who used the service provided us with very positive feedback about the provider. All of the people spoken with said the care workers provided the support and assistance required. One person told us "I’m glad I moved to Birchwood. I had been with other providers before and they never quite did what I needed. Birchwood are meeting my needs now, although there have been a few hiccups along the way". Another person told us that the care they received was excellent and “They just seem to know what to do. Sometimes the care workers will offer to help me in a certain way that is different to the normal visit. This is usually because they’ve spotted something before I’ve realised, such as becoming unsteady on my feet". This showed that the provider delivers care so that people are safe and their needs are met.

Some people told us that whilst their needs were being met, it would be better if they had more continuity with the staff who visited them. One person said “Sometimes it seems as if I just get to know a person and then a new one comes along. I understand that people move on but it is a shame because new staff have to start from scratch with me”.

We looked at the care plans of five people who used the service. The care plans were written in a person centred style. This meant that care is centred on them and considers their individual circumstances. The care plans we looked at covered the physical needs of the people using the service, as well as a detailed step by step guide for how care workers should deliver personal care. These step by step guides were agreed with people using the service and covered everything what was required. This enabled new care workers who carried out care calls to know exactly what personal care they should be providing and exactly how it should be done. This showed that the provider ensured continuity in the care, treatment and support to people using the service as a result of effective care planning and communication.

Assessments and risk assessments were clearly documented within the care plans and they had been regularly reviewed and updated. Potential risks were identified and methods of managing these risks put into place. This showed that people's care and treatment was planned in a way that was intended to ensure their safety and welfare.