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Birchwood Homecaring Services Limited Good

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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 4 April 2014
Inspection Report published 04 April 2014 PDF | 73.71 KB

Overview

Inspection carried out on 11 November 2013

During a routine inspection

People told us that they were involved in making decisions about their care and support needs. Some people told us that they had a visit from Birchwood staff before they received a service from them to carry out an assessment. One person told us “The staff are aware of my needs. They talk with me, not to me, and take on board comments I have. They might not like what I say sometimes but at least they listen”.

People who used the service provided us with very positive feedback about the provider. All of the people spoken with said the care workers provided the support and assistance required. One person told us "I’m glad I moved to Birchwood. I had been with other providers before and they never quite did what I needed. Birchwood are meeting my needs now".

The provider was reporting potential safeguarding incidents correctly and responding appropriately. Staff were aware of types of abuse and what to do if they suspected abuse had taken place.

Staff were receiving appropriate supervision from the provider which supported them in their role. Staff also received comprehensive training which enabled them to carry out their role effectively.

The provider had a system in place to deal with comments and complaints. We saw that the provider responded to and investigated complaints received appropriately.