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Birchwood Homecaring Services Limited Good

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Inspection report

Date of Inspection: 21, 22 February 2013
Date of Publication: 23 April 2013
Inspection Report published 23 April 2013 PDF | 88.22 KB

Overview

Inspection carried out on 21, 22 February 2013

During a routine inspection

People provided consent to the personal care they received prior to it taking place and that it was discussed in detail. One person told us "They never do anything without asking me first".

People using the service experienced effective, safe and appropriate personal care that met their needs. People we spoke with were highly complimentary about the provider. One person said the care they received was excellent and the care workers went "above and beyond" what was expected.

People who use the service were not protected from the risk of abuse. The provider was not following local reporting procedures when safeguarding concerns were raised. This would ensure proper safeguarding investigations could be carried out where necessary. The provider was also not acting on concerns raised about a staff member working with vulnerable people.

The provider had clear recruitment procedures in place ensuring that people employed to provide care had appropriate background checks carried out.

The provider had sufficient staff to meet the needs of people using the service. One person said "I've used Birchwood for over six years and I can only recall one occasion when a call was cancelled because of no staff available and that was a long time ago".

People who use the service can be confident that their personal records are accurate, fit for purpose, held securely and remain confidential.