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Archived: Direct Health (Telford)

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Inspection report

Date of Inspection: 10 January 2014
Date of Publication: 12 February 2014
Inspection Report published 12 February 2014 PDF | 67.73 KB

Overview

Inspection carried out on 10 January 2014

During a routine inspection

At the time of our inspection the provider did not have a registered manager in post.The manager had been in post approximately four weeks when we carried out this inspection.

People who used the service and staff reported that since the manager had been in post things had generally improved at the branch.

People told us that staff treated them with respect and always ensured their dignity was maintained. People also told us that they felt that the support they received from the service met their needs. Comments included, "The staff are all very good" "I am happy with all they do for X. They do all that we expect from them". "They are all very nice people".

People told us they had a copy of their care plan in their home. People told us that over the last few months their care workers had not always arrived at the agreed time and they were not told of changes by the office.

There were proper measures in place for the protection of children and vulnerable adults.

The provider sought people's views periodically and completed assessments of risks to assess and monitor the quality of the service provided.