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Archived: Direct Health (Sheffield) Requires improvement

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 19 October 2013
Inspection Report published 19 October 2013 PDF

Overview

Inspection carried out on 2 October 2013

During an inspection looking at part of the service

At our previous inspection visit to Direct Health (Sheffield) on the 15 July 2013 we took enforcement action against the provider and issued a warning notice to protect the health, safety and welfare of people using the service. We carried out a follow up inspection visit on the 2 October 2013 to see if improvements had been made. We found that significant improvements had been made by the provider and the level of concern reduced to minor. The provider still needs to demonstrate compliance and we will continue to monitor their compliance.

We received mixed messages regarding the quality of the care people had received. Some people and relatives made positive comments about the staff that regularly supported them or their family member. We found evidence at the inspection that improvements had been made. However, we found that some people had experienced a lack of continuity of care to meet their individual needs because people had not received support from regular care staff or at their allocated visit times. The provider was non-compliant with this outcome.

There were no effective quality monitoring systems in place. The provider was non-compliant with this outcome.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately. The provider was compliant with this outcome.