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Archived: Direct Health (Sheffield) Requires improvement

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Inspection report

Date of Inspection: 15 July 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF

Overview

Inspection carried out on 15 July 2013

During an inspection in response to concerns

As part of our methodology for inspecting large providers we would send 60 surveys to people that used the service to obtain their views and experiences of Direct Health. We requested information from the provider to enable us to send out the questionnaires. However we did not receive the information from Direct Health to enable us to capture peoples views via this method. We will be following up the questionnaires as part of our next inspection process. We did telephone and speak with 29 people who used the service and five relatives who told us about their experiences, and the quality of service provided. We also visited five people in their own home.

We found evidence at the inspection that people�s needs were not assessed and care and treatment was not planned and delivered in line with their individual care plan. The provider was non compliant with this outcome.