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Archived: Direct Health (Sheffield) Requires improvement

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Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 9 April 2014
Inspection Report published 09 April 2014 PDF


Inspection carried out on 11 February 2014

During an inspection looking at part of the service

On the 10 and 11 February 2014 the Care Quality Commission carried out a responsive inspection of Direct Health as a result of concerning information we had received in relation to regulation 9 of the Health and Social Care Act 2008 [Regulated Activities] Regulations 2010 [the Regulated Activities Regulations 2010].

During our inspection visit we looked at the arrangements in place to ensure people experienced effective, safe and appropriate care, treatment and support. To do this we contacted 58 people who used the service or their relatives, we spoke with 28 people that used the service and five relatives. We visited ten people in their homes. We also reviewed records.

Service users told us that care tasks were not completed in accordance with the care plan, there was a lack of continuity of care workers, missed calls, late/early calls, they did not always receive care from a male/female carer in accordance with their preference, some people reported medication errors and some service users said they �Felt rushed.�

We found evidence at the inspection that people�s needs were not assessed and care and treatment was not planned and delivered in line with their individual care plan. The provider was non-compliant with this outcome.