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Archived: Direct Health (Sheffield) Requires improvement

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 June 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People we spoke with said that there was enough staff to look after them and that they had regular carers. One person said, “we know all the carers that come, we have a regular team and new ones (staff) come with a regular member of staff. Always turn up.” All the people we spoke with expressed that they were happy with the care that they received with Direct Health and felt their needs were met by staff.

Staff spoken with said that Direct Health was a very good agency to work for. They told us that they received good support and a reliable and consistent service was provided to people. One person told us, “I love it. She (manager) is like a mum and everyone is like a family. Staff told us that they had a regular group of people that they supported so that they knew them well. Staff spoken with were able to describe the people they supported and were aware of their needs, choices and preferences. This demonstrated that there were enough staff who knew the needs of people using the service, meaning that people who used the service could expect a consistency of care.

Staff confirmed that the agreed staffing levels were adequate, that people using the service received a high standard of care and were safe. When additional staff were required to cover absences the service asked staff to work an additional shift to cover any shortfall. If staff were not able to work additional shifts the agency would use staff from a staffing agency . We spoke with the registered manager who confirmed they had arrangements in place to cover sickness absence. This demonstrated that Direct Health could respond to unexpected changing circumstances in the service to cover sickness, absences and emergencies.

We sampled the staff schedule visits undertaken and we looked at the visit scheduling records which corresponded. We also looked at the booking summary scheduled times in and times out and staff we spoke with confirmed this to us.

Staff spoken with said that they attended regular training events and were provided with enough training for them to do their jobs. Staff had the right competencies, knowledge, qualifications, skills and experience to meet the needs of people who used the service.