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Archived: Direct Health (Sheffield) Requires improvement

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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 June 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with four people and one relative of a person supported by the agency by telephone to obtain their views of the agency. They told us that their opinions were sought so that they were involved in decisions and that they had choice. All the people we spoke with told us that they were treated with respect by staff. One person said, "I definitely feel that I am respected and treated with respect. They (staff) call me by the name I prefer. They are very friendly and kind." Another person said, “the carers are very kind and respectful when helping me to undress. They take their time and never rush me.” One relative said, “all the carers are respectful and know him well. My husband feels safe with them.” Other comments included: “they know what I need and see that I get it. They are always respectful.”

We spoke with three members of staff, each of whom was able to explain how they maintained people's dignity, privacy and respected people's individual choices. All staff explained that they would always ensure that the person’s door and curtains were closed when appropriate. They confirmed privacy was maintained by covering people with a towel when providing personal care. This demonstrated that carers had a clear knowledge of the importance of dignity and respect and were able to put this into practice when supporting people.

The staff we spoke with demonstrated a good knowledge of the people they supported, their care needs and their preferences. The service had signed up to the dignity champion scheme and dignity awareness days were held for staff. This ensured people's privacy, dignity and human rights were respected.

People who used the service were given appropriate information and support regarding their care or treatment. A copy of the service user guide was given to people to keep in their home. The guide included information about the service, types of support, responsibilities of staff and the complaints procedure.