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Archived: Direct Health (Sheffield) Requires improvement

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF


Inspection carried out on 5 June 2013

During a routine inspection

Each person we spoke with who used the service told us the staff were friendly and polite. One person said, "I definitely feel that I am respected and treated with respect. They (staff) call me by the name I prefer. They are very friendly and kind.�

People who used the service told us that the care and support they received at Direct Health was satisfactory. One person told us "I have regular carers that I know well. On odd occasions a carer that I didn�t know has come, but they wore uniform and had an identity badge�

People who used the service received their medication at the times they needed them and in a safe way.

The provider had sufficient numbers of appropriate staff to enable people to have their health and welfare needs met.

There provider had gaps in addressing complaints and full and complete records were not maintained. The service was non compliant with this outcome area.